Customer Service

Production

Our lingerie designed and handcrafted in our studio in Ukraine.

Ordering process

You can order online simply adding the garments to cart and paying for your order. The top or bottom part of lingerie set can be purchased separately. If you need some help please, fill in Get in Touch form or make an enquiry under a certain model.

You can also send an email to [email protected]

Customization & alterations

We do not customise or alter our designs, however you may request to change the color.

In case we don’t have the lace for the chosen lingerie set or bodysuit, we will offer you some alternative kinds of lace.

Custom orders

We provide custom-made order service. This service requires more time and the price is calculated individually.

Send your enquiry to [email protected]

Terms

The production term is 10 days if your size is not in stock. In stock garments will be shipped to you within several days after the payment.

Sizing

We make our garments according to the size chart. Send an email to [email protected] if you need help to determine your size.

Payment

You can pay by Visa, MasterCard or use PayPal. The order must be paid in full.

Shipping

We ship worldwide. International shipping takes about 3-5 days, and cost is from $10. If you place your order in advance and we have more than 10 days for completing it and 2-4 weeks for shipping, the shipping is free.

We send you the photo of your order before shipping.

Refund

You can return the order within 14 days from the date of receiving and get full refund, except the shipping cost.